Protection for buyers
Shop with confidence at Ray Supplier
Our Buyer Protection programme covers every order placed directly through our website — so if something goes wrong, we've got you.
Doesn't Arrive
Full refund if tracking never confirms delivery.
Arrives Damaged
Full refund or free replacement, with photo proof.
Significantly Different
Full refund if it doesn't match the description.
Report within 30 days of purchase — eligible refunds include the item price, shipping, and any applicable taxes or duties.
Contact support within 30 days
Reach our team via email as soon as you notice an issue.
Share your order details
Include your order number plus any relevant photos or supporting information.
We review & update you
Claims are typically reviewed within 1–3 business days, with updates throughout.
Eligibility Requirements
- Order placed directly through the official Ray Supplier website
- Payment completed using a supported checkout method
- Issue reported within 30 days of the purchase date
- Clear photos provided for damaged or incorrect items, with the item kept until resolved
What's Not Covered
- Purchases completed outside the Ray Supplier website
- Incorrect shipping address provided at checkout
- Tracking confirms successful delivery to the address given
- Item discarded before the claim is completed
- Misuse, accidental damage after delivery, or normal wear and tear
Our Commitment
Every claim is reviewed fairly based on the information provided. If your claim meets the requirements of this policy, we'll work to resolve it as quickly as possible — including a replacement or refund where appropriate.
Policy Updates
Ray Supplier may update this Buyer Protection Policy from time to time to reflect changes in our services or applicable laws. The latest version will always be available on our website. This policy is in addition to any rights you may have under applicable consumer protection laws.
Last updated: July 2026